Frequently Asked Questions

We are here to help you. Find it here or email hello@ctechi.com.



GENERAL QUESTIONS

How long can I use my CTECHi portable power station to power my device?

Firstly, you need to find out the operating power of your device (measured in watts). If the operating power of your device does not exceed the output power of the power station AC port, you can safely use the power station to run/charge/power it.

For instance, the CTECHi power station GT500 is capable of running AC devices at 110V that require less than 500W.
After that, you can also calculate the time required by the device to fully charge with the help of the following formula:
Working time = CTECHi 's (G240n, G320n, GT500, GT1200, ST2000~) Watt-Hours * 0.85 / operating power of your device.

Example:
Suppose your gadget consumes 60W of electricity (it may be a box fan or anything else), and you want to use the CTECHi 's GT500 to power it. In that case, according to the formula discussed above
518Wh*0.85/60w = Roughly 7 hours of working time.

Please keep in mind that the actual power consumption might be lesser/greater depending on several factors.
If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi.com or directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

Can I use a third-party solar panel to charge my CTECHi power station?

You can safely charge CTECHi power stations with another brand's solar panel. However, the plug size and input voltage of the CTEHCI Power Station you're trying to charge must be compatible.

Third-party solar panels for the GT1200, for example, should meet the following requirements:
● The power output from 12-29V should be less than 200W.
● The plug connections’ outer diameter should be 6.5mm, the inner diameter should be 3.0mm, and the inner needle diameter should be about 1.12mm (empty).
● CTECHi recommends an 18V 200W solar panel for the GT1200.

Note: Other brand items are not recommended for you by the CTECHi . We cannot guarantee the safety and quality of those items, nor can we provide any sort of after-sales support. It is strongly advised that you buy our specifically designed solar panel(s) for your CTECHi power stations.

If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi.com  or directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

Do CTECHi power stations work with third-party solar panels?

All other models, with the exception of the GT500 and GT1200, accept pass-through charging. However, we don't recommend using this manner too often because it can shorten the battery life.

How do I store and charge the CTECHi power stations if I don't use them for a long time?

Even after 6 months of non-use, a fully charged CTECHi power station will store more than 50% of the charge. However, we recommend you charge the device every three months, even if it is not being used, to ensure the power station lasts you for an extended period. In case of a fully discharged product, you must charge it using the AC adapter.

If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi.com  or directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

How do I maintain my CTECHi ?

● To maintain CTECHi products, keeping the battery power above 20% while using or storing the power station regularly is recommended.
● Even after 6 months of non-use, a fully charged CTECHi power station will store more than 50% of the charge. However, we recommend you charge the device every three months, even if it is not being used, to ensure the power station lasts you for an extended period. In case of a fully discharged product, you must charge it using the AC adapter.

Please ensure you keep your power station at a temperature of 0-40°C (32-104°F) and between 10-40°C (14-104°F) while charging.

What is the life expectancy of the CTECHi portable power station?

CTECHi portable power stations all feature LiFePO4 batteries, which have a charge-discharge cycle of over 3,500x and a life span of 5-10 years at least, which is 3-5 times greater than that of standard lithium batteries.

We highly recommend you to use and recharge the unit at least every 3 months to maximize the lifespan of your power station.

Does the portable power station automatically turn off when it is not used for a long time?

● G240N/G320N: The item’s default setting is set to not turn off by itself. You may change it yourself by pressing the function keys, the power key, and the LED light key simultaneously, and then releasing the LED light key immediately, the display will flash one time, and the product will automatically turn off within 3 minutes. If you carry out the above operation again, the display will flash twice, and the product will not turn off by itself anymore.

● GT500/GT1500: These products will shut down automatically if not used for eight hours. Please remember that the AC output will automatically switch off within 5 minutes without load.

Regarding CTECHi website coupons?

Form: Whenever a promotion is active on the official website, the associated code information will be presented on the product page along with in-depth information about the campaign.

Rules: To copy the code, click the copy symbol appearing on the right side of the coupon. To get the discount, paste the code into the discount code box and click apply.
      1. It is essential for the customers to enter the discount code before checking out to receive the discount.
      2. You cannot use several discount codes at the same time (including but not limited to new subscriber discounts, special group discounts, and celebrity discounts).
      3. You can use the discount code only on the official website (in case of any large-scale events, it will be specifically mentioned on the page).

If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi.com  or directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

When will the power station's electric fan turn on?

      1. In the case of CTECHi G240n/G320n, the fan will switch-on on its own once the battery’s core temperature or inverter temperature reaches 60°C (140°F).
      2. When the CTECHi GT500 reaches 45°C (113°F), or when the output power reaches 100W, the fan will turn on.
      3. If you are using CTECHi GT1200, the fan will automatically start when the battery core temperature or inverter temperature reaches 45°C (113°F) or the output power reaches 100W.

If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi .comor directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

What type of battery is used in a CTECHi portable power station?

All CTECHi power stations contain a LiFePO4 battery. The LiFePO4 battery can efficiently carry out 3500+ charge and discharge cycles, and the battery lasts you anywhere between 5-10 years, which is 5x more than that of a ternary lithium battery. 

The point of ignition of the LiFePO4 battery is rather high, ranging between 500-800 degrees Celsius. It means that you can safely place the power station in a car’s trunk, even in scorching summers.

What should I do if the solar panel isn't charging my portable power station?

1. Check for an issue in the connection and then make another attempt to make it work.

2. Verify the input voltage and amperage meet the portable power station's requirements. Check to see if the positive and negative terminals are linked in the opposite direction.

3. Look for error alerts on the display screen and fix the problem accordingly.

4. If the solar panel continues to malfunction even after trying the steps listed above, please contact us for assistance and share with us a video of the steps you took.

5. Please keep in mind that solar panels must be installed outside. If they are not exposed to proper sunlight and are kept indoors, they will not be able to charge the power station.

6. Please use the AC adapter to charge the product when it is entirely depleted.

What should I do if the solar panel isn't charging my portable power station?Is it possible to use two different wattage solar panels to charge the power station (Such as 60W and 100W solar panels charging the CTECHi GT1200)?

● It isn’t possible to do so. It cannot. You would need to use the same parameters of solar panels to charge the power station.

● The 60W solar panel voltage is 22V, and the 100W solar panel voltage is 18V. Mixing the two would cause the high voltage to flow back to the low voltage, which will damage the circuit and cause damage to the power station.

If you still haven't found a satisfactory answer, you can submit your queries directly on the product page, drop us an email at hello@ctechi.com or directly send us a message, and we will get back to you as soon as possible, and we'll be glad to guide you further.

ACCESSORIES QUESTIONS

Is there an extension cable available?

We are unable to provide a longer extension cable due to a lack of stock. If an extension cable becomes available in the future, we will offer it on www.ctechi .com and let everyone know via social media.

If I am missing lost, or want to buy some accessories, how do I get them?

Please feel free to contact us at hello@ctechi.com; you can also submit your question on the product page or directly message us, our team will get back to you in no time! And we'll be delighted to help you out.

What is the length of the AC adapter cable for the portable station?

The CTECHi power station charging cable runs 1.2 meters long, except for the one for ST2000, which is almost 1.5 meters long.

What is the length of the car charging cable for the CTECHi power station?

The GT1200’s car charging cable’s length is 1.2 meters.
Moreover, the length of the car charging cable for G240n, G320n, and GT500 is 1-meter.

Product Maintenance


Power Stations Basics

1.  Do not short-circuit the product connection. To avoid short circuits, keep away from all metal objects.
2.  Do not heat this product or put into the fire, water or other liquids. Keep away from high ambient temperature.Do not expose the product to direct sunlight.
3.  Keep the product away from humid and dusty places.
4.  Do not disassemble or reassemble this product.
5.  Do not drop, place heavy objects, or subject the product to strong shocks.
6.  This product is not suitable for people suffering with physical disorder, sensitive or mental order disease.
7.  Please do not cover the product with towels, clothes and other items.
8.  Do not overcharge the product. After fully charging, disconnect the power immediately.
9.  When charging, please stay away from TV, radio and other equipment to avoid radio wave interface.
10.  If you do not use the product for a long time, please disconnect the cable before storing it in idle.
11.  To charge some portable electronic devices, you may need to set these devices to charging mode first.
12.  Please refer to the user manual of the corresponding device for confirmation.

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● You can read online or download here.

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Still Have Any Questions?


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