Yes, all of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging

• They must be in original condition
• For watches and straps, it must be completely unworn.
• In the original packaging, including any plastic covers, tags, or paperwork (varies by product)

Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. We can cancel an order at no charge if we are notified within 15 minutes of your order being placed. Please call us at 999-999-999 between 8am-5pm Pacific Standard Time for immediate assistance. Emails will not guarantee order cancellations, as they are answered in the order they are received. Orders cannot be cancelled after this 15 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.

You must contact us within 15 minutes of placing your order to update this info by emailing contact@gemand.com or calling 999-999--999. Please include your name, order number and the correct address for faster processing

Estimated shipping dates are listed on the preorder product page. We will ship as soon as the item(s) become available and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.