Warranty & Return
Under normal consumer usage, CTECHi promises the original clients that the products from CTECHi will be free of defects in terms of quality and working until the warranty term listed in the 'Warranty Period' section below, subject to a few exceptions enlisted as follows.
We also want to clarify that CTECHi 's whole and exclusive warranty obligation is stated in this warranty statement. We will not take any other responsibility relating to the sale of our products, nor will we permit anyone else to take any such responsibility on our behalf.
Warranty Period
CTECHi power products come with a 12-month warranty. The warranty period begins on the date of purchase by the initial buyer in each case. It is necessary to provide a transaction receipt from the initial buyer or other legal documentation proof to confirm the starting date of the warranty period.
CTECHi's Warranty Does Not Apply To
Product mishandling (including, but not limited to dropping, exposure to severe climatic conditions, water, and incorrect operating of the devices), mistreatment, any modification, accidental damage, or used for anything other than what is recommended by CTECHi 's current product guidelines
Product attempted to repair by anybody other than an authorized facility member
Items purchased from an unlicensed online shop
Non-quality concerns (after 30 days of purchase)
Products with an expired warranty period, items that do not have appropriate evidence of purchase, and products that have been lost or stolen
The battery cell is not covered by CTECHi 's warranty unless you charge it entirely within seven days of purchasing the device and at least once every six months after that
Purchases from unlicensed retailers, repairs by outsiders
Evidence is needed in terms of free goods
You can contact our customer service team at service@ctechipower.com to acquire warranty service.
Warranty Claims for Quality-Related Issues
Starting from the original purchase date (see the top of the page for your product's warranty period), all quality-related problems on products directly sold by CTECHi or CTECHi authorized dealers are covered by an extended warranty.
CTECHi 's limited warranty is only valid in the country where you purchased the product. Items exported from the country where they were actually manufactured or items mailed to an approved online order lose the limited warranty.
If you have a quality-related warranty claim, you will receive a replacement. In the event that a replacement is not available or chosen, CTECHi will provide a partial reimbursement based on how long the device was used.
All replacements have the same guarantee period as the original defective item, or for 3 months after being replaced, whichever comes first. After a product has been fully reimbursed, the warranty on it is null and invalid.
The buyer must have adequate proof of the purchase
CTECHi must document what happens in case the buyer repairs the product
You might need to return a product for quality inspection from the company
The serial number of the defective item, as well as tangible verification of the problem, are necessary
Warranties on replacements for defective products that CTECHi requires are invalid if the incorrect item is returned to CTECHi or if the damaged item is not returned.
How to claim your warranty?
Please feel free to contact our customer service team at service@ctechipower.com
Return
If you are not fully content with the gear you purchased, We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from CTECHi. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy
Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal
Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.
Valid Proof of Purchase
1. Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
2. Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
3. Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
4. The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required
Please Note
Only the items purchased directly from CTECHi 's online stores are eligible for the 30-day hassle-free money-back guarantee. If you bought the product elsewhere, please contact the retailer/distributor you got it from and follow their return policy for the product.
The 30-day money-back guarantee does not cover any visible damages caused by usage, such as external sources of damage, misuse of goods that cause harm (including, but not limited to: dropping it, exposure to severe climates, water, operating the devices improperly).
Shipping costs should be paid by customer in the following situations:
Returning products without any proven defect
Warranty claims on items taken outside the original country of purchase
Returning items claimed to have defects but found to be in proper functioning status by CTECHi
Costs related to unauthorized returns (any returns made outside the approved warranty process)
How long does it take to get a refund?
You will get the refund after the item has arrived at our warehouse. The refund will be sent in the same manner as when you placed your first transaction. The processing period before you get your refund money is usually 4-7 business days.
Conditions for Return & Refund
Please read the terms and conditions for return and refund carefully. CTECHi reserves the right to deny an exchange or refund if the requirements are not fulfilled.
Undamaged products can be filed for a full refund within 30 days of purchase. The reimbursement procedure will commence after the returned item is received at CTECH's warehouse for examination.
1.All accessories must be returned; 2.Original packaging is required for all items
The buyer is liable for shipping fees for warranty claims that are not linked to quality
CTECHi only refunds the cost of the product itself for all non-quality-related warranty claims
If the products do not match the following standards, returns may be denied
Please keep in mind that CTECHi does not allow the return of or offer refunds for the following products:
The product that has been customized or branded according to your wants and needs
Any product obtained from a third-party retailer
How to Return /Replace/Repair an Item？
Contact service@ctechipower.com ,for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
CTECHi will repair/replace(at CTECHi’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items